← Back to portfolio
For Founders For Product Leaders For CS / Delivery Leaders For Sustainability Professionals
Download PDF

Syed Shoaib Roshan H

Founder's Office Associate

Customer success and delivery lead for enterprise sustainability programs

Pune, India · +91-9080427564 · syedroshan0901@gmail.com · linkedin.com/in/syed-shoaib-roshan-h · www.syedshoaibroshan.com

Summary

Onboarding through audit-ready disclosures is the job. That has meant multi-country GHG ledgers, full Scope 3 inventories, transport emissions and supplier programmes across 50+ touch points, about $150-200K of delivery and advisory. Consulting is the earlier craft: net-zero advisory, then data and research. When the same pain shows up twice, I write it into a playbook so the next account is faster.

Key Achievements

Account delivery

Owned delivery, onboarding, retention and expansion on high-value accounts, including quarterly business reviews (QBRs), in Customer Success and Professional Services. Handled escalations as the person who also talks to product, so customer noise becomes roadmap signal.

Inventories on deadline

Got GHG inventories, transport inventories and disclosures over the line against hard external audit deadlines. About $30-40K multi-country ledgers and $7-10K transport, medical and industrial inventories.

Supplier programmes

Stood up supplier engagement and guidance packs so Scope 3 work became outreach, not just a number, about $8-22K per program.

Delivery playbooks

Wrote the delivery playbooks and small automations that actually shortened cycle time.

Experience

Credibl ESG (Climate-Tech SaaS)

Founder's Office Associate (promoted from ESG Solutions & Strategy Manager)

Pune, India

2025 to Present

  • • Moved into the Founder's Office to run GTM, pre-sales and solutioning, plus sales and partnerships enablement across JPAC and EMEA with global partners and customers.
  • • Put together an RFP-response kit (narratives, commercial models, governance decks) that cut turnaround from weeks to days. Closed about $150K and opened roughly 2x that in upstream pipeline.
  • • Trained partners on a reusable joint GTM motion, not just a deck they had to rewrite, and got channel enablement live across geographies.
  • • Brought competitive analysis and benchmarking into both go-to-market choices and the product roadmap.
  • • Prepared investor-ready materials and models when founders needed fundraising support.

Credibl ESG (Climate-Tech SaaS)

ESG Solutions & Strategy Manager

Pune, India

2025

  • • Led product sprints on AI-driven ESG modules for IFRS S1 and S2 disclosures, climate-risk assessments and value-chain mapping with engineering and data science.
  • • Set roadmap priority from customer feedback and data, including SQL and Power BI dashboards for company-wide carbon footprints.
  • • Worked with UX in Replit and Cursor to speed up supplier-scoring and ESG benchmarking features.
  • • Sat between Customer Success, Professional Services and Product for high-priority clients when data and reporting got messy.
  • • Backed sales and pre-sales so what we demoed matched what we could deliver.

Oren (Climate-Tech SaaS)

Chief of Staff

Remote, India

Sep 2024 to Jan 2025

  • • Worked with founders on product strategy and the feature roadmap for an ESG analytics platform, including rough wireframes for benchmarking and goal-tracking.
  • • Built ESG supplier-scoring models from market research and what clients kept asking for.
  • • Shipped a small analytics and FAQ engine that made life easier for Sales and Customer Success.
  • • Pulled competitor and market notes that shaped product tweaks and go-to-market.
  • • Worked with founders on fundraising, market sizing and conversations with Gartner and other rating agencies.

StepChange (Climate-Tech SaaS)

Solutions & Strategy Associate

India

Nov 2023 to Sep 2024

  • • Shaped client sustainability, net-zero and decarbonization plans, including materiality analysis and life-cycle assessments.
  • • Built ESG metrics dashboards tied to GRI, SASB, CDP and the UN SDG frameworks.
  • • Fed user feedback into the product team and saw engagement rise on the ESG reporting product.
  • • Wrote client-facing notes on EU CSRD, US SEC and practical ESG reporting choices.

Draup (Talent Intelligence SaaS)

Associate Consultant

India

Nov 2022 to Nov 2023

  • • Delivered workforce-analytics work for enterprise clients that helped them find talent cost savings of up to 30%.
  • • Wrote SQL and Python scripts and Power BI dashboards that cut client time-to-value by about 40%.
  • • Ran user testing on dashboard features from stakeholder feedback and fed that into Draup's analytics product.

McKinsey & Company (Consulting)

Capabilities & Insights Analyst

India

Jul 2021 to Nov 2022

  • • Supported energy-sector teams with research and Tableau dashboards on market trends and project outcomes.
  • • Turned dense research into short notes senior consultants could use on upstream oil and gas questions.

Earlier Experience

  • • Phoenix Medical Systems (Jan 2021 to Jul 2021): neonatal product development with the R&D, design and development teams, including solid modelling, surface modelling and detailing in CREO.
  • • Hindustan Aeronautics Limited, Foundry & Forge division (Jan 2020 to Jan 2021, paper in International Journal of Metalcasting 2021): researched the influence of alloying elements in the Mg-Zn-Zr-RE alloy series to enhance legacy casting systems and processes.
  • • GlaxoSmithKline Pharmaceuticals, Nashik (May 2019 to Jul 2019): led a minor project on failure analysis of racking systems using Finite Element Analysis (FEA).

Education

B.Tech, Mechanical Engineering, Amrita School of Engineering, Coimbatore. GPA 8.00/10 (2017 to 2021). GMAT 685 (Focus Edition). Debate club, MUNs and public speaking on the side.

Certifications

FSA Credential, Level 1 (Fundamentals of Sustainability Accounting), 2026 · Certified Scrum Product Owner (CSPO), Scrum Alliance, 2025 · Project Management Professional (PMP), Project Management Institute, 2025 · Sustainability & Climate Risk (GARP SCR), 2024 · Certified ScrumMaster (CSM), Scrum Alliance, 2022 · Lean Six Sigma Black Belt, 2022 · Certified SolidWorks Associate (CSWA), Dassault Systemes, 2019 · CFA Level 1, currently pursuing (CFA Institute)

Skills

SQL, Python, Excel, Power BI, Tableau, Metabase, Fivetran, FastAPI, Postman, Figma, Replit, Cursor, Claude Code, Vercel, JIRA, HubSpot, Salesforce, Google Analytics, Microsoft Office, Data analysis, UX wireframing.

Frameworks: IFRS S1/S2 (ISSB), ASRS, TCFD, GHG Protocol, GRI, SASB, CDP, ESRS / CSRD, BRSR, Materiality & LCA, GARP SCR, FSA Level 1.

Interests

About 90,000 km motorcycling across India, writing, singing and guitar, stand-up comedy and improv, and weekly teaching and community rehab and mental-health work.